Petition opened 9/18/2009: Stuck in RO-DMM
Relogged twice, "Entereing system..." never finishes. Please move to UZ-QXW
GM Ocelot Sent - 9/18/2009 7:45:00 PM
Hi,
See if clearing your cache and settings folders helps, corrupt cache and settings files can cause ingame items and information being shown incorrectly or not at all. It can also cause players, ships and items to function improperly.
For this, you need to locate the following folder, assuming that you have installed EVE in the default location C:\Program Files\CCP\EVE : ( is C:\Program Files (x86)\CCP\EVE on 64bit versions of Windows )
Press Windows Key + R and paste the following line into the Run window.
Windows XP: %USERPROFILE%\Local Settings\Application Data\CCP\EVE\c_program_files_ccp_eve_tranquility
Windows XP Steam: %USERPROFILE%\Local SettingsLocal Settings\Application Data\CCP\EVE\c_program_files_steam_steamapps_common_eve_online_tranquility
Windows Vista: %LOCALAPPDATA%\CCP\EVE\c_program_files_ccp_eve_tranquility
Windows Vista Steam: %LOCALAPPDATA%\CCP\EVE\c_program_files_steam_steamapps_common_eve_online_tranquility
Windows Vista 64bit: %LOCALAPPDATA%\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility
Windows Vista 64bit Steam: %LOCALAPPDATA%\CCP\EVE\c_program_files_(x86)_steam_steamapps_common_eve_online_tranquility
There you will find the cache and settings folders, rename/move both of them, in order to save them. Then relog and try again.
Do note that copying the settings folder or any of it's files back may cause your problems to resurface, this includes the prefs.ini file.
Best regards,
GM Ocelot
The EVE Online Customer Support Team
MailDeadDrop Sent - 9/18/2009 8:04:00 PM
Renamed settings and cache folders; no change. Also, the character that created this petition (
GM Ocelot Sent - 9/18/2009 8:05:00 PM
Hi,
We are aware of the issue that you are describing. Our server administrators are currently working on this issue, and hopefully it will resolve shortly. Please keep in mind, as this an other systems in that area might be affected, we are currently unable to move you to a different system.
Thank you for your patience.
Best regards,
GM Ocelot
The EVE Online Customer Support Team
MailDeadDrop Sent - 9/18/2009 8:06:00 PM
Will I receive another petition reply when this is resolved? Or do I get to try logging in every minute until it is fixed?
MailDeadDrop Sent - 9/18/2009 8:07:00 PM
And if you are aware of the issue I described, why did you have me remove the cache and settings folders?
MailDeadDrop Sent - 9/18/2009 8:51:00 PM
It has been over an hour since I submitted my "Stuck Character" petition and yet it remains unresooved. Please immediately move MailDeadDrop to GE-8JV (which should be sufficiently removed from the troubled region).
GM Ocelot Sent - 9/18/2009 8:58:00 PM
Hello,
The issue with the system should now be resolved and we recommend that you try logging in now.
Best regards,
GM Ocelot
The EVE Online Customer Support Team
MailDeadDrop Sent - 9/18/2009 9:03:00 PM
The problem is *NOT* resolved. I still cannot get past the "Entering Game as MailDeadDrop" dialog.
GM Ocelot Sent - 9/18/2009 9:05:00 PM
Hello,
Have you tried logging completely out before attempting to log in again?
Best regards,
GM Ocelot
The EVE Online Customer Support Team
MailDeadDrop Sent - 9/18/2009 9:06:00 PM
Yes, every time. Because once stuck, there's no way to cancel logon so I must shutdown client and restart it.
MailDeadDrop Sent - 9/18/2009 9:10:00 PM
And to restate: I have no trouble logging on another character (this one;
Hello,
We're sorry but we cannot move character out of an active combat zone. We recommend that you try logging in a little while.
Best regards,
GM Ocelot
The EVE Online Customer Support Team
MailDeadDrop Sent - 9/18/2009 9:35:00 PM
Are you mentally handicapped? I CANNOT LOG IN. I will happily fight my way out, or die trying, if you'll fix your server. Barring that, move my character to a server where I *CAN* log in. It's simple really.
I request immediate escalation to a more senior GM.
